COMMUNICATION STRATEGIES IN PRIMARY LEGAL AID: INSIGHTS FROM PARALEGAL PRACTICE IN MOLDOVA
COMMUNICATION STRATEGIES IN PRIMARY LEGAL AID: INSIGHTS FROM PARALEGAL PRACTICE IN MOLDOVA
Author(s): Vadim SuhovSubject(s): Social Sciences, Law, Constitution, Jurisprudence, Communication studies, Theory of Communication, Sociology of Law
Published by: Universitatea de Stat „Bogdan Petriceicu Hasdeu” din Cahul
Keywords: accessible language; active listening; digital ethics; effective communication; empathy; legal literacy; paralegals; public lessons; state-guaranteed legal aid; trust;
Summary/Abstract: The paper examines the specifics of paralegals’ communication in providing state-guaranteed primary legal aid in the Republic of Moldova, emphasizing active listening, empathy, accessible language, and adaptation to beneficiaries’ needs. Drawing on an analysis of 50 consultations from Gagauzia (2023–2024), real case studies, and empirical data, the author demonstrates that effective communication increases beneficiaries’ trust by 40% and service accessibility. Interaction channels (face-to-face, telephone, online, public lessons, radio/TV), ethical norms, and optimization proposals, including digital ethics, are explored. The original contribution lies in supplementing the Code of Ethics and practical recommendations for digitization and interactive methods.
Journal: Buletinul Științific al Universității de Stat “Bogdan Petriceicu Hasdeu” din Cahul: Științe Sociale
- Issue Year: XIX/2025
- Issue No: 2
- Page Range: 120-134
- Page Count: 15
- Language: English
