Digital Ecosystems in Romania’s Courier Market
Digital Ecosystems in Romania’s Courier Market

Summary/Abstract: The courier market in Romania is undergoing an intense stage of transformation, influenced by economic, social, and technological factors. The present study analyses the strategic directions adopted by courier companies, with a focus on digital transformation and technological innovation as key catalysts of the industry’s evolution. A case study was used for the research, and this method was selected based on the relevance of the modernisation processes that companies in the courier industry are undergoing. In addition, a qualitative PESTEL analysis was conducted to highlight the main economic actors that influenced the transformation of business models in the courier sector and to outline current and future market trends. The results indicated the strategies by which companies have diversified their activities territorially, thus responding to recent economic contexts and technological challenges. At the same time, the study also highlights the investments made in digitalisation, correlated with the solutions provided by the IT market. Based on these findings, the study allows the formulation of strategic directions designed to support the digital transformation of logistics ecosystems and align them with emerging trends in the courier sector.

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