Kütüphane Hizmet Kalitesi Ölçümüne Yönelik Bir Araştırma: Selçuk Üniversitesi Uygulaması
A Research on Library Service Quality Measurement: Selcuk University Application

Summary/Abstract: The quality of library services is a crucial determinant that directly influences the academic success of university students. Libraries not only supply students with books and resources but also enhance their access to information by providing an environment favourable to intellectual pursuits. The primary aim of this study is to ascertain the attitudes and expectations of Selçuk University students concerning library services. It also identifies which service quality dimensions within the scale are amenable to enhancement. The Servqual scale for service quality was utilised for this purpose. A questionnaire designed with a 5-point Likert scale served as the instrument for data collection. A total of 528 forms were deemed appropriate for the study. The library's physical attributes and the staff's empathy levels were frequently deemed to exceed the anticipated quality. Additionally, it was noted that the library offered a service of adequate quality regarding its reliability, the excitement of its workers, and the trust accorded to it. Given that perceptions of service quality may evolve over time, it is advisable for library management to periodically reassess quality metrics in the future.

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