MANAGEMENT OF INFORMATION PROCESSES IN A LOCAL AUTHORITY
MANAGEMENT OF INFORMATION PROCESSES IN A LOCAL AUTHORITY

Summary/Abstract: Interviews with mayors have shown that local authorities are facing new challenges. New technologies in particular lead to a rethink of internal processes. A shortage of skilled workers, a lack of financial resources and rapid technological developments in combination with digitalization are prompting local authorities to review their administrative procedures and processes, particularly from the point of view of efficiency. In this context, it is important to examine which needs can still be met from the perspective of economic efficiency, as goods (production and consumer goods) are in short supply. The purpose of this article is to explain the responsibilities and functions of a mayor of a municipality in the context of internal organization. As a local politician, he/she presents the municipality to the outside world. Internally, however, he/she must also ensure that processes are efficient, especially as the manager of the administration. Efficient processes lead to cost savings and benefit the common good. From the residents’ perspective, the effects could be many and varied. On the one hand, services are reviewed in terms of demand, standards are adjusted and services of general interest are ensured. On the other hand, a review of services could lead to tax and fee reductions. The impact is a modern and attractive municipality with an appropriate municipal administration for future generations.

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