WPŁYW DIGITALIZACJI TRANSPORTU LOTNICZEGO NA PRAWA PASAŻERÓW – STUDIUM PRZYPADKU
INFLUENCE OF DIGITALISATION IN AIR TRANSPORT ON PASSENGER RIGHTS: CASE STUDY

Summary/Abstract: A European airline is completely eliminating paper boarding passes, accepting only mobilepasses that require the use of an application. This means that passengers must use exclusivelyelectronic passes, without the option to print them. But can such digital advancements beimposed against passengers’ wishes? On the one hand, digitalisation simplifies the check-inprocess and reduces airline operational costs. On the other hand, however, many passengersstill rely on paper boarding passes, making this change potentially challenging for some. Thus,is it possible to achieve the right balance between digitalisation and passengers’ rights? Is thecomplete digitalisation of the ticketing system, at the expense of passengers’ freedom of choice,legally justified? The purpose of this article is to assess the legality of such a policy in termsof its compliance with consumer protection provisions, the provisions of Regulation (EU)2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection ofnatural persons with regard to the processing of personal data and on the free movementof such data, and repealing Directive 95/46/EC (GDPR), as well as relevant provisions ofaviation law.

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