The Importance of E-Administration in the Digital Development Of Bosnia And Herzegovina
The Importance of E-Administration in the Digital Development Of Bosnia And Herzegovina

Summary/Abstract: The development of e-administration/governance is important for the modernization of public administration in Bosnia and Herzegovina. It would enable a more efficient, transparent and accessible administrative apparatus. Currently public administration is perceived as rigid and bureaucratic which complicates exercising rights and accessing public services for citizens and business subjects alike. Despite adopted strategies of public administration reforms, the results are limited, and digitalization is progressing slowly. The COVID-19 pandemic further stressed the need for digital transformation, showing that technology can significantly improve the access and continued provision of public services. E-administration would reduce administrative hurdles, speed up processes, and improve communication between citizens and institutions. Apart from citizens, the business sector also has high expectations, especially in terms of eliminating excessive administrative procedures and creating a more hospitable business environment.

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