Influence of Emotional Labour on Organizational Citizenship Behaviour Among Nurses in Osun State, Nigeria
Influence of Emotional Labour on Organizational Citizenship Behaviour Among Nurses in Osun State, Nigeria

Summary/Abstract: The present study examined the influence of emotional labour on organizational citizenship behaviour among nurses in Osun State, Nigeria. Specifically, it examined the influence of surface acting, deep acting, expression of naturally felt emotions, and emotional termination on organisational citizenship behaviour among nurses in Osun State, Nigeria. The study was a survey which utilized the ex-post facto descriptive survey concerned. The study population was 372 while the sample size was 193. The sampling technique adopted for the study to select be 388 students’ respondents was the simple random sampling technique. Also, the research instrument was a questionnaire that reflects the study objectives and it was developed by using Likert five scales which consists of different questions on the variables. The formulated hypotheses were analyzed using regression analysis. Findings from the study revealed that there was a significant influence of emotional labour on organizational citizenship behaviour [t (148) = -15.36, p < .05]; there was a significant influence of surface acting on organizational citizenship behaviour [t (148) = -2.75, p < .05]; there was a significant influence of deep acting on organizational citizenship behaviour [t (148) = -4.67, p < .05]; there was a significant influence of surface acting on organizational citizenship behaviour [t (148) = -3.69, p < .05]; there was a significant influence of emotion termination on organizational citizenship behaviour [t (148) = -1.22, p > .05]. It was concluded that emotional labour, surface acting, deep acting, expression of naturally felt emotions, and emotional termination significantly influenced organisational citizenship behaviour among nurses in Osun State, Nigeria. It was recommended that healthcare organizations in Osun State to invest in emotional labor training programs for their nursing staff. Such training can help nurses better understand and manage their workplace. Further, it was recommended that healthcare organisations should foster a supportive and empathetic organizational culture. This can include providing resources for nurses to cope with emotional demands, creating opportunities for peer support and debriefing, and offering recognition and rewards for nurses who consistently display positive organizational citizenship behaviors.

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