Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia
Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Summary/Abstract: The article focuses on assessing how the quality management system is implemented within Slovak local and regional self-government organizations. The main aim of the article was to evaluate the degree of implementation of selected quality management systems – common assessment framework (CAF), total quality management (TQM), European forum for quality management business excellence model (EFQM), international organization for standardization standard 9001 (ISO 9001), and benchmarking at the level of local and regional self-government of Slovakia. The theoretical part covers quality management in public administration, the tools and methodologies employed within public administration – CAF, TQM, EFQM, ISO 9001 standard, and benchmarking. In the practical section, the results are presented, analyzed, and evaluated alongside the validation of established professional research assumptions in the form of hypotheses of the evaluative mixed-type research. The article can serve as a methodological recommendation for public administration organizations on how to introduce quality methods and which methods are most suitable for the given areas of activity.

• Details
• Contents