User Experience research in the user-system interaction design Cover Image

Badania doświadczenia użytkownika (user experience) w projektowaniu interakcji użytkownik–system
User Experience research in the user-system interaction design

Author(s): Krzysztof Redlarski, Igor Garnik, Marcin Sikorski
Subject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: user experience; usability; user interface; online services; e-marketing

Summary/Abstract: This paper presents the increasingly popular concept of User Experience (UX) and its contribution to affective aspects of customer satisfaction relevant to IT products and on-line services. Four main research approaches to UX have been reviewed, namely: interaction design, e-marketing, psychophysiological measures and UX Co-Design. Factors affecting the selection of UX research methods have been presented as well as guidelines for incorporating UX into quality management in IT projects, and specifically, for assuring long-lasting satisfaction of end users in particular. The main methodological problems relevant to UX research have been discussed in relevance to the growing importance of UX to the success/failure prospects of contemporary commercial IT projects. Considerations presented in this paper have been illustrated by three cases of UX-related research projects.

  • Issue Year: 2011
  • Issue No: 22
  • Page Range: 309-321
  • Page Count: 13
  • Language: Polish