NOVI POGLED NA EFIKASNIJU I EFEKTIVNIJU JAVNU UPRAVU ZASNOVANU NA BAZAMA ZNANJA I SEMANTIČKOM WEBU
NEW LOOK AT EFFICIENT AND EFFECTIVE PUBLIC SERVICE IS BASED ON KNOWLEDGE BASES AND THE SEMANTIC WEB
Author(s): Mladen Radivojević, Alem Kozar, Nada Mirjanić-GluvićSubject(s): Public Administration, ICT Information and Communications Technologies, Socio-Economic Research
Published by: INTERNACIONALNI UNIVERZITET TRAVNIK
Keywords: public administration; effectiveness and efficiency; e-m-Management; Knowledge Base;
Summary/Abstract: In this reaearch work we presented a new view of the public administration like a service providers and users of their services. Part of the necessary activities that could lead to a satisfied users of public services will be presented in the knowledge bases which are updated using Protégé editor. We will follow the necessary knowledge for the development of new e-m-government and its impact at customer¨s satisfaction and service providers. The emphasis in this researc work is been given at the necessary horizontal and vertical linking from all the areas of public administration and all public administrations for the users of its services. Base of knowledge and Semantic Web can not to the user"s satisfaction at public services because it is neither easy nor simple, not flashy, but It can provide adequate knowledge to make it more visible and feasible.
Journal: ZBORNIK RADOVA INTERNACIONALNOG UNIVERZITETA TRAVNIK
- Issue Year: 6/2017
- Issue No: 15
- Page Range: 625-633
- Page Count: 9
- Language: Bosnian
