The Impact of Digitalization in Insurance on the Employees of the Insurance Companies
The Impact of Digitalization in Insurance on the Employees of the Insurance Companies
Author(s): Tonina YanevaSubject(s): Economy, Business Economy / Management, ICT Information and Communications Technologies, Socio-Economic Research
Published by: Съюз на учените - Варна
Keywords: digitalization; insurance; digital distribution; digital competences; job uncertainty
Summary/Abstract: The digital distribution of insurances is a stage of insurers’ striving for achievement of a sustainable competitive advantage by providing the best possible customer’s experience. The human factor is a key factor in consulting, sales and control for adherence to the regulatory requirements of more complex insurance products. The modern employees need to adapt to the new requirements, increasing their digital competences.
Journal: Известия на Съюза на учените - Варна. Серия Икономически науки
- Issue Year: 13/2024
- Issue No: 1
- Page Range: 306-315
- Page Count: 10
- Language: English
