Evaluation of Motivation, Attitudes, Intentions, and Quality of Services Provided to Organized Fans of Elite Team Sports Teams
Evaluation of Motivation, Attitudes, Intentions, and Quality of Services Provided to Organized Fans of Elite Team Sports Teams

Summary/Abstract: This study reports on the evaluation results related to the motivation, attitudes, intentions, and quality of services offered to organized fans of elite sports teams. 375 spectators–fans from elite participant teams of team sports completed a package of four questionnaires, which determined their motivations, attitudes, intentions, the quality of provided services, during the championship of the period 2021-2022 and a demographic data sheet, throughout the first round of a championship period. The research findings support that fan attitudes are pivotal in shaping fan behavior. Whether these attitudes are positive, negative, or ambivalent, they have a direct impact on actions such as game attendance, merchandise purchase, and word-of-mouth communication. Intentions, as identified in the research, are a precursor to fan loyalty. By evaluating the quality of services, including in-stadium experiences, customer service, and engagement initiatives, the research underscores that sports organizations hold significant power to enhance fan satisfaction.

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