CONSIDERATIONS RELATED TO THE APPLICATION OF ARTIFICIAL INTELLIGENCE AND ITS IMPACT ON HUMAN INTERACTION WITH BANKING SYSTEMS
CONSIDERATIONS RELATED TO THE APPLICATION OF ARTIFICIAL INTELLIGENCE AND ITS IMPACT ON HUMAN INTERACTION WITH BANKING SYSTEMS

Summary/Abstract: This paper illustrates the impact of artificial intelligence (AI) on human interaction within the banking systems, with a focus on its applications, strategic adoption, influence on customer experience and workforce dynamics. The purpose of this study is to highlight the benefits and challenges associated with the artificial intelligence integration in banking systems. The first section of the study offers an exhaustive review of existing literature, underscoring the multiple ways artificial are being used to improve the activities specific to banking industry. The second part reveals the development of banks that have embraced artificial intelligence strategies, providing specific examples of successful AI applications. The following section outlines the advantages of AI applications, including enhanced efficiency, reduced operational costs and improved decision-making, alongside the challenges to be aware of. The paper concludes with a series of insights and recommendations, reflecting on the future of banking reshaped by the implementation of artificial.

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