SAMOUSLUŽIVANJE, KAO NOVI KONCEPT DOBIJANJA USLUGA U JAVNOJ UPRAVI
SELF-SERVICE, AS A NEW CONCEPT OF OBTAINING SERVICES IN PUBLIC ADMINISTRATION
Author(s): Davor Radivojević, Mladen Radivojević, Rudolf Petrušić, Nehad Gaši, Dina VrebacSubject(s): Public Administration, ICT Information and Communications Technologies
Published by: INTERNACIONALNI UNIVERZITET TRAVNIK
Keywords: service user; public administration; self-services; necessary technologies;
Summary/Abstract: In this paper, we are dealing with self-services that public administration could provide to all users of certain services. Here, we propose the application of electronic and mobile self-service in public administration, and the use of some new concepts that can support such service. We will also state what both the service user and the public administration should adhere to in the implementation of self-service with the use of computers and mobile devices. We will also list the key elements that must be taken into account when enabling users to self-service, and what the user needs for efficient self-service, accessing the service electronically or mobile (e-m-Service). In the paper, we will also present part of the results from the research on the use of new technologies in public administration, which was conducted in the period from October 1, 2022, to December 31, 2022
Journal: NAUKA I TEHNOLOGIJA
- Issue Year: 10/2022
- Issue No: 18
- Page Range: 69-86
- Page Count: 18
- Language: Bosnian, English
