Coping with Pandemic Shock to Enhance Individual’s Performance During Crisis: A Cross-National Study
Coping with Pandemic Shock to Enhance Individual’s Performance During Crisis: A Cross-National Study

Summary/Abstract: Before adjusting to the environment created due to the COVID-19 pandemic, individuals may experi-ence pandemic shock via digital transformation to enhance performance. Pandemic shock can af-fect an individual’s adaptation, psychological state, and performance. This study attempts to analyzeindividual cultural psychological progress during this crisis. Empirical data based on 597 responsesof subjects who have experienced the COVID-19 crisis has been interpreted and used to determinefurther implications. Adjustive capability and psychological state are predicted to be mediators of therelationship between shock and performance. Cultural intelligence is tested as the mediated modera-tor. Cultural differences between the two nations (i.e., Vietnam and the US) are also examined. Thisstudy emphasizes that such shocks can affect the psychological state, adjustive capabilities, and in-dividual performance. Additionally, this study’s findings confirm that adjustive capabilities and psy-chological state are critical mediators of the relationship between shock and performance. Especially,cultural intelligence is the mediated moderator for the shock and performance relationship. Despitethe prevalence of COVID-19 impact, there has been scant research understanding the COVID-19 shockon individual performance with the mediation effects of adjustive capability and psychological state.The interactions of cultural intelligence and cultural difference factors are critical in explaining shock-adaptation- performance relationship.

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