Опитомяване на стандартизаията: неформални мениджърски практики при внедряване и сертификация на СУК съгласно ISO 9001 в български стопански организации (Емпирично изследване 2010 - 2016 г.)
Domestication of Standardization: Informal Management Practices during Implementation and Certification of GMS according to ISO 9001 in Bulgarian Business Organizations (Empirical Study 2010 – 2016)

Summary/Abstract: This article presents the results of an empirical study focused on informal management practices that arise on the standardization of business processes. The term “domestication” is introduced to expose specific informal management practices that allow ISO 9001 certification to be performed effectively without all regulations being adopted and followed according to their original design and purposes. The results show ambivalent behaviour to formal rules, which is expressed through targeted non-compliance with regulations and procedures formally adopted within the organization and certified as complying with ISO 9001 standard.

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