Measurement of the impact of organizational structure dimensions on the effectiveness of internal communications
Measurement of the impact of organizational structure dimensions on the effectiveness of internal communications

Summary/Abstract: The study aimed to measure the effects of the dimensions of the organizational structure: formality, centralization and complexity on the effectiveness of internal communications in the Electricity and Gas Distribution Directorate in the city of Laghouat. A questionnaire was developed with a sample size of 72 employees. Descriptive software analysis of sample characteristics and structural equation modelling were used using the partial least squares method (PLS-SEM). The hypotheses were also tested using the Bootstrapping method. The results revealed a significant effect of the formality dimension on the effectiveness of internal communication. However, the results did not show a statistically significant impact of the complexity and centralization dimensions on the effectiveness of internal communication in the organization. Hence, the present research paper recommends adopting the informal approach to managing organizational tasks. Correspondingly, it is desirable to reduce and merge administrative levels for better effectiveness of internal communications. All of this will have a positive impact on the organization's decision-making process through the availability of timely information.

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