Empowerment usługobiorców jako uprawomocnienie dowartościowania się pacjentów
Empowerment of clients as the authorizing of feeling more appreciated by patients

Summary/Abstract: The article discusses a substantial issue of representatives and patients becoming involved into the process of managing the health centre. The analysis of world systems, being based also on the Euro Health Consumer Index, clearly presents dissatisfaction of Polish patients with the organization of health care system. The trend of the consumerism, which can be noticed in countries which adopted the Bismarckian system (with Netherlands at the head), shows how it is more and more possible to involve a patient not only into the system, but also into the management of health centre. Showing the need to introduce a patient into the structures of the health centre as a representative is a conclusion of this dissertation.

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