THE IMPORTANCE OF THE FACTORS AFFECTING JOB SATISFACTION IN LOGISTIC INDUSTRY
THE IMPORTANCE OF THE FACTORS AFFECTING JOB SATISFACTION IN LOGISTIC INDUSTRY

Summary/Abstract: Logistics is usually understood as managing supply chain management. The Council of Supply Management Professionals describes Logistics as: „the process of planning, implementing, and controlling procedures for the efficient and effective transportation and storage of goods including services, and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements. This definition includes inbound, outbound, internal, and external movements”. Logistics is a part of value chain of every company, even if the only product created by the organization is information. There is no possibility to provide customer with any product without transportation of the product itself or materials and goods needed to create it. The cost of logistics is embedded in the price of everything we buy. This cost depends on work performance which is partially determined by job engagement and job satisfaction of people employed in logistics. This is one of the reasons why the author decided to study work satisfaction among employees of this particular sector. This paper seeks to outline the main factors affecting job satisfaction in the logistics industry in Kosovo, the importance of these factors as well as the types of and issues surrounding the measurement of job satisfaction.

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