CHATGPT INFLUENCE IN WORK ENVIRONMENT OF IT COMPANIES IN MACEDONIA
CHATGPT INFLUENCE IN WORK ENVIRONMENT OF IT COMPANIES IN MACEDONIA

Summary/Abstract: The rapid integration of advanced artificial intelligence technologies is revolutionizing various industries, with the Information Technology field being at the forefront of this transformation. This paper examines the influence of ChatGPT, a state-of-the-art language model developed by OpenAI, on the work environment of IT companies in Macedonia. ChatGPT's applications in automating routine tasks, enhancing customer support, assisting with coding and debugging, and managing knowledge significantly boost productivity and foster innovation. By providing real-time solutions and improving communication, ChatGPT supports a more efficient and collaborative work environment.A To gain a deeper understanding of ChatGPT's impact, we conducted a comprehensive survey involving three IT companies in Macedonia. The survey explored the extent of ChatGPT's adoption, its perceived benefits, and the challenges encountered during its integration. The findings reveal that ChatGPT has been instrumental in automating repetitive tasks, thereby allowing employees to focus on strategic and creative endeavors. Furthermore, it has improved customer satisfaction by providing timely and accurate support. However, the deployment of ChatGPT also presents challenges, including ethical considerations, integration complexities, and the need for employee adaptation. Through detailed analysis and case studies of the surveyed companies, this paper highlights the practical benefits and potential obstacles of integrating ChatGPT into existing workflows. The results underscore ChatGPT's transformative potential in enhancing operational efficiency and driving innovation while emphasizing the importance of addressing ethical and practical implementation challenges. This study provides valuable insights for IT companies considering the adoption of AI technologies like ChatGPT in their work environments.

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