TOWARD EQUAL ACCESS TO PUBLIC SERVICES THROUGH ENHANCED E GOVERNMENT IN SEMARANG CITY
TOWARD EQUAL ACCESS TO PUBLIC SERVICES THROUGH ENHANCED E GOVERNMENT IN SEMARANG CITY

Summary/Abstract: This research examines the influence of e-Government initiatives on equal access to public services in Semarang City, Indonesia. Quantitative research is used systematically with the aim of describing, confirming and proving hypotheses related to observed phenomena through the collection and analysis of numerical data. This research methodology uses a Structural Equation Modeling (SEM) approach which is used to test and measure the relationship between variables in a model. The results show that e-Government initiatives have the potential to increase equality of access, but their effectiveness is colored by two main factors: digital infrastructure and cultural differences. Digital infrastructure gaps, such as limited internet connectivity and digital literacy, still limit the affordability of e-Government services. Cultural differences in technology adoption, language, and service preferences can also hinder the use of e-Government, especially for older generations and traditional communities. This research analyzes these findings based on the digital divide theory and underlines the importance of developing e-Government initiatives that are inclusive and responsive to the needs of diverse communities. The theoretical implications of this research emphasize the need to consider digital infrastructure and cultural differences in the design and implementation of e-Government to achieve optimal equality of access to public services.

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