The impact of digitalization on working and job roles in the banking sector
The impact of digitalization on working and job roles in the banking sector

Summary/Abstract: The financial services sector is one of the most digitally mature industries.Not only can the transition to digital operation satisfy customers’ needs at a higherlevel, it also brings along a series of additional advantages to banks and their employees.The introduction of artificial intelligence-based applications, which are a milestonein banking digitalization, not only facilitates the work done by people but can nowfully replace certain jobs. Using a qualitative research method, including the in-depthinterview method we explored the human resources side of digitalization in Slovakbanks. In total, we assessed the responses of 14 employees of 6 different banks, whohave several decades’ experience in banking. According to our primary and secondaryfindings, banking jobs in Slovakia are not in danger in the short term; however,a complete transformation of the labor market is expected globally in the long run.

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