Ustawa reklamacyjna a obrót ubezpieczeniowy (część i)
The complaint law and insurance business (part i)

Summary/Abstract: The Law on handling complaints by financial market entities and on the Financial Ombudsman adopted in August 2015 is yet another legal instrument aimed at improving the situation of clients of, e.g. insur- ance companies (but also of banks or pension fund companies). One could risk making a statement that the law introduces revolutionary changes – not only does it replace the long-standing institution of the Insurance Ombudsman with the Financial Ombudsman, but it also provides for standardised rules for making complaints to financial market entities, as well as new out-of-court proceedings conducted before the Ombudsman. On the other hand, the law is a relatively short legal act and quite general in its nature. Due to all these facts, there is a need for a detailed and in-depth analysis of the law in question.

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