Protection of the consumer rights on the Polish insurance market
Protection of the consumer rights on the Polish insurance market

Summary/Abstract: Motivation: The insurance market in Poland has undergone intensive changes resulting from the development of the market economy model. Poland’s membership in the EU im-poses adaptation of the domestic legal order to legislation introduced at the level of the Eu-ropean Community. Consequent on this insurance companies function in the constantlychanging legal and economic conditions. Apart from the strive to become more competi-tive, to increase the demand for the insurance services, insurers must care for the correctrelationships with their clients and respect their rights resulting from the signed contract.Aim: The objective of the article is to analyse the factors determining changes in the pro-tection of consumer rights on the Polish insurance market. For a long time, this issue wasa secondary subject of regulatory standards, practices and business initiatives introducedin Poland. Along with the progressive modification of the supervisory system and the in-troduction of new global solutions, the issue of protection of consumer rights has becomeparticularly important.Results: The conducted research indicates that the emergence of new threats and chal-lenges faced by the insurance sector significantly affected the scope of protection, rangeof insurance products, their distribution channels and way in which the consumer rightsare respected. The development of cross-sectoral cooperation, the creation of inter-national capital groups, the spread of the bancassurance phenomenon, have tightenedthe system of supervision over the financial market. It has become necessary to implement new law regulations that will ensure the availability and high quality of insurance servicesand the safety of using them.

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