THE USE OF QUADRUPLE HELIX MODEL IN SMART CITIES DEVELOPMENT: EVIDENCE FROM BANDAR CASSIA TOWNSHIP IN PENANG, MALAYSIA
THE USE OF QUADRUPLE HELIX MODEL IN SMART CITIES DEVELOPMENT: EVIDENCE FROM BANDAR CASSIA TOWNSHIP IN PENANG, MALAYSIA

Summary/Abstract: In recent years, the trend of urban policy and planning has moved to designing and building cities that are smart to make them more sustainable and capable of addressing urban problems. In this respect, it is crucial to understand the concept of smart cities (SC) and how various stakeholders play their roles in SC development projects. For countries in the global south, this concept has very little empirical evidence especially concerning the framework of multiple governance based on the idea of quadruple helix (QH). Therefore, this study aims to investigate the role of multiple stakeholders in developing the township of Bandar Cassia (BC) in Penang, Malaysia by using the quadruple helix model. In-depth expert interviews were conducted with key informants from the local and regional authorities, government agencies, property developers, NGOs, academia, planners, and policymakers. The findings provided some insights into the characteristics, contributions, and challenges of stakeholders’ involvement. It allows for the improvement of the innovative approach in addressing the needs of the city and finally provides a good test bed for applying the concept in various SC projects elsewhere.

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