THE EXTENT OF THE DIGITALIZATION OF THE PUBLIC ADMINISTRATION IN BOSNIA AND HERZEGOVINA
THE EXTENT OF THE DIGITALIZATION OF THE PUBLIC ADMINISTRATION IN BOSNIA AND HERZEGOVINA

Summary/Abstract: Although the digitalization of public administration is an imperative of its contemporary development, the digitalization of the public administration in Bosnia and Herzegovina is progressing at a slow pace, achieving minor results. This paper addresses the extent of the digitalization of the public administration in Bosnia and Herzegovina at all levels of administrative government .First, the implementation and operationalization of the Fundamentals of the Global Development of the UN e-Government, the New European Interoperability Framework and the Public Administration Reform Principle in the area of service delivery through strategic and normative solutions provided by the domestic legal framework is addressed; then the European Commission Progress Report, the OECD-SIGMA Report, and self-evaluation reports on the state of e-government, digitalization and service delivery are dealt with, which, by identifying the situation and key challenges, completes the picture of the current level of the digitalization of the public administration in Bosnia and Herzegovina. Finally, this paper provides a brief overview of the ethical dimension of the digitalization of public administration, referring to the public administration in Bosnia and Herzegovina.

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