ELECTRONIC DISPUTE RESOLUTION: A PARADIGM SHIFT OR A STATUS QUO?
ELECTRONIC DISPUTE RESOLUTION: A PARADIGM SHIFT OR A STATUS QUO?

Summary/Abstract: In recent years, the attention of the legal and general public worldwide has been increasingly captured by electronic or online dispute resolution (ODR). Online legal innovations take the form of various alternative e-commerce dispute resolution platforms as well as platforms for resolving various legal issues, conflicts and disputes in family law matters, for example. Moreover, online innovations are also being implemented in criminal, civil and administrative matters within the jurisdictions of some countries, such as England and Wales. This paper aims to present and compare the various online dispute resolution systems developed thus far in some countries, and to discuss their prospects and the prospects of traditional dispute resolution methods. In particular, this research focuses on online innovations in the field of dispute resolution in the Republic of Serbia, their current level of development as compared to other countries, and their prospective development. The authors address the key question: is the domestic legal and general public prepared for a paradigm shift in dispute resolution and, if so, to what extent? For this purpose, a relevant sample survey was conducted.

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