Human performance assessment methods in the public and competitive sectors in the context of digital industry 4.0
Human performance assessment methods in the public and competitive sectors in the context of digital industry 4.0

Summary/Abstract: The digitalisation of business means that the related business functionsand stakeholders will be at the forefront of its development, so IT solutions that servethe core business of the organisation will also be at the forefront. This trend, also boostedby Industry 4.0, is also fundamentally changing the field of management controllingand human performance management.This trend will enable new forms of collaboration between companies,suppliers, customers, and employees, leading to new product and service offerings.Just think of the emergence and proliferation of cross border service centres (SSCs).Here, we have seen global companies first start to provide services in the financial,economic, human resources and controlling areas, initially to their own consolidatedsubsidiaries, and then move out into the market and into the customer.I will describe the relevant legal environment, the actual functioning,the practical experience of the studies carried out, and the common HR and corporategovernance platforms and methods used, thus indicating, and supporting my hypothesisthat the existence of technical and regulatory conditions does not automatically implythe possibility of an effective and strategic application of the system.

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