Application of Raymond Fisk Model in Research of Service Quality
Application of Raymond Fisk Model in Research of Service Quality
Author(s): Eva Nedeliakova, Jana Sekulova, Ivan Nedeliak, Borna AbramovićSubject(s): Economy, Transport / Logistics
Published by: Žilinská univerzita v Žilině
Keywords: Service quality; railway freight transport; transportation chain; dynamic model;
Summary/Abstract: This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport.
Journal: Komunikácie - vedecké listy Žilinskej univerzity v Žiline
- Issue Year: 18/2016
- Issue No: 2
- Page Range: 11-14
- Page Count: 4
- Language: English