Role of Consumer - Trader Alternative Dispute Resolution Bodies Cover Image

Role of Consumer - Trader Alternative Dispute Resolution Bodies
Role of Consumer - Trader Alternative Dispute Resolution Bodies

Author(s): Miglena Dushkova
Subject(s): Economy, National Economy
Published by: Съюз на учените - Варна
Keywords: consumer protection; consumer disputes; Commission for Consumer Protection; Online Dispute Resolution; conciliation committees; mediation

Summary/Abstract: The article presents the role of consumer-trader Alternative Dispute Resolution Bodies by explaining the benefits of their operational activity. The options for alternative resolution of consumer disputes in Bulgaria are considered. In this connention, the conciliation committees within the Commission for Consumer Protection and the European Online Dispute Resolution Platform are considered. Special attention is given to mediation as an effective way to resolve consumer disputes. The importance of mediation to preserve the relationship between consumers and traders is emphasized.

  • Issue Year: 11/2022
  • Issue No: 3
  • Page Range: 88-97
  • Page Count: 10
  • Language: English