Organizational communication and conflict management Cover Image

Organizational communication and conflict management
Organizational communication and conflict management

Author(s): Kenan Spaho
Subject(s): Economy
Published by: Ekonomski fakultet Sveučilišta u Splitu
Keywords: organizational communication; conflict; conflict management; conflict process

Summary/Abstract: No mistakes will be made by saying that without good internal communication there is no good external communication, which will then result in inadequate performance. In addition, it is not possible to imagine organizational communication without conflict. Conflicts are something normal in any organization because people have different opinions and among them, there are people who cannot accept other people’s different opinions. It was first believed that conflicts were something that might destroy manager’s authority but studies in the 1970s showed that conflicts could have a positive, as well as a negative side. There is a common agreement that it is very dangerous for an organization to have both too many conflicts, as well as not to have any conflicts. For the purpose of this paper, conflict management is analyzed as a contemporary field of management, while managers are analyzed in terms of their role in conflict management.

  • Issue Year: 18/2013
  • Issue No: 1
  • Page Range: 103-118
  • Page Count: 16
  • Language: English