KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE OF SELECTED DEPOSIT MONEY BANKS IN NIGERIA
KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE OF SELECTED DEPOSIT MONEY BANKS IN NIGERIA

Summary/Abstract: This study examined knowledge management and organizational performance of selected deposit money banks in Nigeria. Specifically it determines the relationship between them and hence the effect of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on the performance of deposit money banks in Nigeria. In pursuance of the above, the study employs the survey research design. Data was obtained from the employees of the five banks by simple random sampling technique method. Taro Yamane’s formula was used to determine the sample size of 400 respondents. Proportionate representation was used to get the 400 respondents since the number of employees was not the same in each of the five banks. Data analyzed was subjected to simple percentage, descriptive statistics, and normality test. Correlation and OLS linear regression analysis was also carried out. The result revealed that knowledge acquisition practices have significant positive relationship on performance by deposit money banks in Nigeria, that knowledge conversion practices have significant positive relationship with performance of deposit money banks in Nigeria, that knowledge application practices have significant positive relationship with performance of deposit money banks in Nigeria and knowledge protection practices have significant positive relationship with performance of deposit money banks in Nigeria. The contributions to knowledge were that the study affirmed knowledge acquisition facilitates organizational performance through its increased marketing effort, that knowledge conversion enhances organizational performance by way of expertise and efficiency, that knowledge application helps in the area of better risk management and that knowledge protection enhances competitive advantage of the organization. The study demonstrated a hybrid of resourced based theory and left brain and right brain management theory. The study recommends among others that deposit money banks should encourage knowledge conversion practices so that their performance will improve.

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