The Potential of Developing Complex and Unique Fintech Solutions in Kraków’s Business Services Centres
The Potential of Developing Complex and Unique Fintech Solutions in Kraków’s Business Services Centres

Summary/Abstract: Objectives: The development of the concepts of the Internet of Things and the Internet of Services gave rise to changes in the financial sector, especially in the area of Fintech. The aim of this article is to assess the increase in the complexity and uniqueness of services provided by outsourcing and offshoring companies operating in Kraków, Poland. Research Design & Methods: The paper contains an analysis of a survey conducted among the employees of Kraków’s branches of business services centres (BSCs); the survey was carried out in order to determine the relationship between the technological changes that occurred in companies in the last 5 years and the complexity and uniqueness of the provided services. Findings: The results of the analysis reveal that BSCs-related companies in Kraków have a high potential to develop services in the field of new financial technologies. Research has shown a significant relationship between the technological changes that took place in the last 5 years in the BSCs sector and the complexity and uniqueness of the services provided by this sector. Implications/Recommendations: The research results might be important for public authorities, which should support the development and embedding of BSCs through a number of activities (e.g. support high-quality education by creating conditions and encouraging cooperation between universities and BSC companies). Contribution/Value Added: The added value of this article is an estimate of the relationship between the technological changes that have occurred in companies in the last 5 years and the complexity and uniqueness of the services provided serviced.

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