THE ROLE OF KNOWLEDGE MANAGEMENT TOOLS FOR DEVELOPING LEADERSHIP COMPETENCIES IN CRISIS MANAGEMENT
THE ROLE OF KNOWLEDGE MANAGEMENT TOOLS FOR DEVELOPING LEADERSHIP COMPETENCIES IN CRISIS MANAGEMENT

Summary/Abstract: In this paper, we are focusing on the role of knowledge management tools for developing leadership competences in crisis management from a didactic approach based on use of computers in learning process. Crisis situation occurs unpredictably and causes individuals and organizational shift their focus immediately to deal with situation. At individual level, each person must be encouraged and trained to make creative decision. When these decisions must be making of teams, the flexibility and cohesive nature of teams are very important to success of the endeavour. Starting from individual and team perspectives, we are developing a framework of leadership competences that will help us identify the different types of e-learning activities and the technologies for supporting these. In addition, we are comparing different types of technologies that can be used in communication, collaboration and content management for developing leadership competences in crisis management. For this, we describe and categorize the main communications technologies that can be used to knowledge sharing between teams and within teams. Also, we show advantage and limitations of synchronous and asynchronous technologies. For better content creation and management, we analyze tools very useful in capture, creation, sharing, accessing, dissemination, and application of knowledge. At the end, we describe some intelligence technologies used in knowledge management and we explain the importance of using adaptive technologies for better target content to a specific knowledge-worker or to a specific team of knowledge workers who make decision in crisis situations. The article has as main purpose to explain the advantages that an on-line learning system will bring to a class of students that learn mainly in a blended learning system.

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