Analysis of student satisfaction with the quality of education services
Analysis of student satisfaction with the quality of education services
Author(s): Rusmin Husain, Ardian Arifin, Pandu Adi Cakranegara, Irnie Victornie, Indra Perdana, Budi Sulistiyo NugrohoSubject(s): Higher Education , State/Government and Education, Methodology and research technology, ICT Information and Communications Technologies
Published by: Birlesik Dunya Yenilik Arastirma ve Yayincilik Merkezi
Keywords: student satisfaction; education services; Information Communication; Technology;
Summary/Abstract: The purpose of this research was to determine students’ satisfaction with the quality of education services in universities in West Kalimantan. The method used in this study is the quantitative research method. The results known after conducting this study is, first, the students’ satisfaction to the quality of service of information technology and computer education study programme is considered satisfactory with a score of 77.09%. Then, the second satisfaction of the students to the services of the ICT study programme is seen from the tangible aspect of satisfaction, with a satisfaction score of 77.09%. Students’ satisfaction with the ICT study programme services seen from the aspect of trust (reliability) was satisfactory, with a satisfaction score of 76.84%. Students’ satisfaction with the ICT study programme services seen from the responsive aspect (responsive) was satisfactory, with a satisfaction score of 77.24%. Students’ satisfaction with the ICT study programme services was seen from the aspect of satisfactory assurance, with a satisfaction score of 76.54%. Finally, students’ satisfaction with the ICT study programme services seen from the aspect of empathy was satisfactory, with a satisfaction score of 77.81%.
Journal: Kıbrıslı Eğitim Bilimleri Dergisi
- Issue Year: 17/2022
- Issue No: 2
- Page Range: 343-356
- Page Count: 14
- Language: English