How Chatbots Will Impact Public Sector and Accounting
How Chatbots Will Impact Public Sector and Accounting

Summary/Abstract: The digital transformation of accounting will affect the daily activity of companies and will profoundly impact the employment landscape. The scope of this research is to present the components of the high-level architecture for public service chatbots and the usage of chatbots in the public sector. The last part of the research is analyzing how chatbots will impact accounting and how digitization of work will have an effect on jobs. Artificial intelligence is expanding and there are many benefits of using chatbots in the public sector for user interface, dialog management, interaction recording, and filtering and feedback from the customers. In the last decade, there has been a significant rise in interest for artificial intelligence, non- humanoid robots, chatbots, and encryption. Chatbot technology could speed up communication between advisers and clients/citizens, and more recently between accountancy and public authorities. Several European countries have implemented chatbots for providing public services in order to respond to the increasing demand of information from citizens towards public administration. The European Union encourages the use of open data portals for taxes and reporting purposes, but also for improving the quality of public services while increasing public sector efficiency. The chatbot network could improve the European public system in the near future and boost economic growth.

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