Trust and Hope as a Management Approach During Times of Uncertainty
Trust and Hope as a Management Approach During Times of Uncertainty

Summary/Abstract: The leadership team of an international school decided to recall staff members to China during the early stages of a pandemic. This study begins with a literature review of some of the overarching concepts of psychodynamics while applying this methodology to the analysis of a critical incident. The emotional effects that contradictory messages on behalf of the school leadership team had on the faculty are theorised by looking at the correlation between stress and anxiety felt by teachers experiencing higher levels of scrutiny at the time of the transition to e-learning. An alternative management strategy for school leaders is put forward based on Mishra’s Theory of Trust (1996) to encourage collaborative autonomy in schools during periods of great uncertainty.

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