Digital Transformation of the Public Administration: A Case for Odessa Region
Digital Transformation of the Public Administration: A Case for Odessa Region
Author(s): Mykola Popov, Anastasiia Bondar, Viktor KomarovskyiSubject(s): Social Sciences, Law, Constitution, Jurisprudence, Public Administration, ICT Information and Communications Technologies
Published by: Editura Universității „Dunărea de Jos”, Galați
Keywords: digital transformation; administrative services; public administration;
Summary/Abstract: The latest paradigm of modernization of public administration is its digital transformation. Two main issues for the success of digital transformation are identified: motivating citizens to use digital technologies and the transition from government-oriented services to meet the needs of citizens to an environment in which they will independently determine their needs and mechanisms to meet them, the study proposes indicators for assessing the process of digital transformation at the local level. The combination of qualitative assessment of the motivation of service recipients and quantitative data indicating the level of electronic readiness of the region allowed to establish the effectiveness of its digital transformation. The implementation of the prepared recommendations will help increase the efficiency of digital services and will contribute to the digital transformation of public administration in Ukraine.
Journal: Public Administration & Regional Studies
- Issue Year: 14/2021
- Issue No: 1
- Page Range: 4-18
- Page Count: 15
- Language: English