Logistyka ostatniej mili - usprawnienia w obsłudze klienta
Last Mile Logistics - Customer Service Improvements

Summary/Abstract: The virtual space of the Internet increasingly determines the functioning of people and entire societies in the 21st century. Computerization, internetization and robotization make the world a global village without borders. The Internet has turned from a conceptual network connecting American universities into a global communication medium that has become an arena of trade exchange. E-commerce is currently in a phase of dynamic growth, which is related to the pandemic situation, but also to the technological development of internet tools and systems, as well as innovations and improvements in logistic customer service. An example of improvements in logistic customer service at the last mile stage is the InPost parcel locker network. This network enriched with a mobile application and the entire ecosystem of logistics services is the research background for this article.

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