Duygusal Emek Davranışları ve Depresyon Arasındaki İlişkide Yaşam Doyumunun Aracı Rolü
The Mediating Role of Life Satisfaction on The Relationship Between Emotional Labor Behaviors and Depression
Author(s): Tilbe Başpınar, Semih Soran, Selin KaraköseSubject(s): Labor relations, Organizational Psychology, Behaviorism, Health and medicine and law, Human Resources in Economy
Published by: Sanat ve Dil Araştırmaları Enstitüsü
Keywords: Emotional labor; emotional labor behaviors; life satisfaction; depression; flight cabin crew;
Summary/Abstract: The aim of the study is to investigate the mediator role of life satisfaction in the relationship between emotional labor behaviors and depression levels among flight cabin crew. Participants were consisted of 222 (183 women and 39 men) between the ages from 23 to 45 (M=28.75, SD=4.63). Mediation modeling was tested by the bootstrapping sampling method (PROCESS-Model 4) and the results demonstrated that life satisfaction mediated the relationship between emotional labor behaviors, particularly surface acting, deep acting and naturally felt emotion, and depression. The findings provide information to understand the underlying mechanism of depression among workers especially work in an emotional labor industry and promising implications to improve intervention programs within life satisfaction among flight cabin crew for airlines companies.
Journal: Ulakbilge Sosyal Bilimler Dergisi
- Issue Year: 9/2021
- Issue No: 61
- Page Range: 833-844
- Page Count: 12
- Language: Turkish