Hotel Services Quality for Tourists in Transit
Hotel Services Quality for Tourists in Transit
Author(s): Ronald CAMPOVERDE AGUIRRE, Mauricio Carvache-Franco, Wilmer Carvache-FrancoSubject(s): Economy, Business Economy / Management, Tourism
Published by: ASERS Publishing
Keywords: SERVPERF; Galapagos Islands; confirmatory factor analysis; hotel industry;
Summary/Abstract: This article aims to empirically validate a perception model of hotel service quality for short-stay tourists in transit by applying the SERVPERF model. Thus, 364 foreign tourists in transit in Guayaquil, Ecuador, whose final destination was the Galapagos Islands, were interviewed. The Confirmatory Factor Analysis (CFA) multivariate technique was adopted to evaluate the scales' validity and reliability. The results confirm the SERVPERF model’s psychometric properties for the hotel services quality evaluation. The findings will contribute to hotel managers decision making.
Journal: Journal of Environmental Management and Tourism (JEMT)
- Issue Year: XII/2021
- Issue No: 04(52)
- Page Range: 1113-1123
- Page Count: 11
- Language: English
- Content File-PDF