Jaki jest empatyczny lekarz? Obraz empatii lekarza w opiniach zamieszczonych w portalu znanylekarz.pl
What is an empathetic doctor like? The view of doctor’s empathy in opinions published on the ZnanyLekarz.pl web portal

Summary/Abstract: The paper provides a corpus-based semantic analysis of patients’ opinions on doctors published on the ZnanyLekarz.pl web portal. The analysis is aimed at depicting the medical professionals’ traits and behaviours that patients interpret as expressions of empathy. The findings suggest that while patients value the doctor’s empathy, they perceive it as a relatively rare quality in doctors. The sphere where empathy manifests itself to the greatest extent is undoubtedly doctor–patient communication: unhurried interview, active listening, explaining the course of the necessary medical procedures, responding to the patient’s questions, showing emotional support. Although the findings coincide with the recommendations found in the communication guides addressed to doctors, taking into account the perspective of the patient is necessary, since patients’ perception of empathy may not correlate perfectly with doctors’ self-assessment.

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