A descriptive study of organizational citizenship behavior in Peruvian companies
A descriptive study of organizational citizenship behavior in Peruvian companies

Summary/Abstract: This research identifies the factors that have an impact on Organizational Citizenship Behavior (OCB) in Peruvian Companies and studies how the employees exhibit or adopt an OCB in the different stages of the business life cycle; identify the context in which the employees adopt an OCB; identify the most relevant forms of OCB for organizational effectiveness; and recognize the main obstacles that hinder the achievement of an OCB. This study uses the qualitative paradigm and the case study method. The purpose of the study is descriptive; it is based on seven propositions related to two phases of the business life cycle: the growth stage and the mature stage. Seven companies that correspond to six different economic sectors have been studied. According to the study results, the factors and dimensions that have impact on OCB in Peruvian companies are different to the ones used in United States, other western countries, and China, due to the economic phase and to social and cultural aspects in Peru and in the organizations. Other conclusion of the study is that there is not a unique typology of Peruvian companies. Although the research established the company profiles considering the stage of the business life cycle in order to identify comparisons and some patterns of OCB, it has been observed that the proper characterization of each company and other factors or difficulties also have an impact on OCB. The study proposes a model of the factors that determine OCB: the stage of the business life cycle and the level of exhibition of the seven dimensions of OCB, the characteristics of the company, and the factors that contribute and difficulties that hinder the achievement of an OCB. This research will analyze the factors that impact the OCB, which will influence the improvement of organizational efficacy.

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