УПРАВЛЕНИЕ НА ЕМОЦИИТЕ НА РАБОТНОТО МЯСТО
EMOTION MANAGEMENT IN THE WORKPLACE

Summary/Abstract: Emotions are at the heart of our social life. They function as filters of perceptions that affect our conscious actions and even decisionmaking. The range of acceptable emotions varies with culture, gender, and age. In many areas of life, inappropriate emotions cause trouble. Organizations therefore require and expect their employees to manage their emotions and refrain from negative emotional outbursts. This creates the need to investigate the opportunities how to regulate emotional behaviour as a means of controlling the negative effects of emotions in the workplace. emotions, emotional labour, emotional dissonance, emotional exhaustion.

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