A Strategic Management Model for Service Organizations
A Strategic Management Model for Service Organizations
Author(s): Andreea ZamfirSubject(s): Economy, Business Economy / Management, Micro-Economics, Human Resources in Economy
Published by: Facultatea de Management, Academia de Studii Economice din Bucuresti
Keywords: Strategic management; Service organizations; Conceptual model; Knowledge-based society; Collaboration; Value co-creation;
Summary/Abstract: This paper provides a knowledge-based strategic management of services model, with a view to emphasise an approach to gaining competitive advantage through knowledge, people and networking. The long-term evolution of the service organization is associated with the way in which the strategic management is practised.
Journal: Business Excellence and Management
- Issue Year: 3/2013
- Issue No: 3
- Page Range: 55-60
- Page Count: 6
- Language: English