Czego nie widać? Literatura o polityce rynku pracy a praktyki urzędników pierwszego kontaktu
What lies underneath? The scientific literature on labour market policy and practices of street-level bureaucrats

Summary/Abstract: Scientific literature presents labour market policy in Poland in an abstract way: through the prism of statistics, expenditure, regulations and organisational structures. However, we know very little about everyday work of public employment services (Powiatowe Urzędy Pracy, PUP), i.e. institutions created in response to a major societal problem of the unemployment. Using as point of reference results of the research, inspired by street-level bureaucracy perspective, this paper explains why it is important to analyse routine, mundane activities of frontline staff of PUP. It also reconstructs which elements of academic narrative on labour market policy in Poland move us away from an understanding of typical aspects of this administrative world.

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